Refund-Policy

This Refund Policy explains when a refund may be approved for products purchased directly from Anker.ph.

A refund request is subject to verification, product inspection, technical assessment, stock availability, and applicable Philippine consumer-protection laws.

1. Order Cancellation Before Shipment

Please contact Anker.ph Customer Support as soon as possible if you wish to cancel an order.

An order may be cancelled before shipment only when it has not yet been packed, endorsed, or released to the delivery partner. Once an order has been shipped, it may no longer be possible to stop delivery.

Approved cancellations will be refunded through the applicable payment channel. Processing and posting times may vary depending on the payment provider, bank, e-wallet, financing partner, or card issuer.

2. Refunds for Damaged, Incorrect, or Incomplete Deliveries

You must report damaged, incorrect, visibly defective, or incomplete deliveries within 24 hours of delivery.

Please provide a clear unboxing video, photos, order information, and other requested documentation. Once approved, the product must be returned within the period and through the method communicated by Customer Support.

A refund will be considered only after the returned item has been received and verified, unless otherwise required by law.

3. Refunds for Valid Warranty Claims

For a confirmed manufacturing defect within the applicable warranty period, the normal resolution order is:

1. Replacement with the same model, subject to availability;

2. Replacement with an equivalent model, when the same model is unavailable;

3. Refund, when replacement is not reasonably possible or feasible.

When there is a confirmed manufacturing defect within warranty and no suitable replacement is available, a full refund based on the customer’s purchase price may be issued. This refund must not be reduced using the goodwill refund guide.

4. Repeated Product Failure

A refund may be considered when a product has experienced repeated confirmed failures after previous replacements.

Cases involving a second or third replacement will be reviewed by management. A full refund may be approved when appropriate to provide a fair resolution.

5. Customer Requests a Refund Despite an Available Replacement

Replacement is the primary remedy for a valid warranty claim when an appropriate replacement product is available.

When the customer declines an available replacement and requests a refund instead, refund approval is subject to management discretion. The refund may be treated as a negotiated or goodwill settlement and may be based on the product’s age and purchase price.

6. Goodwill or Partial Refunds

A partial refund may be considered at management’s discretion in situations such as:

• The product is already outside its warranty period;

• The product remains functional, and the issue does not prevent its core use;

• There is a minor cosmetic or packaging concern;

• A valid replacement is available, but the customer insists on a refund; or

• A commercial or goodwill resolution is approved.

Goodwill refunds are not an automatic entitlement and do not establish that the product has a manufacturing defect.

7. Anker Goodwill Refund Guide

The percentages below are guidelines for approved goodwill, negotiated, or partial-refund cases only. They do not apply when a confirmed manufacturing defect is covered by warranty, and no replacement is available.

Standard Anker Charging Products — 18-Month Warranty

Anker Prime Products — 24-Month Warranty

8. Non-Refundable Reasons

• Change of mind;

• Wrong model, color, capacity, or specification selected by the customer;

• A non-defective product that performs according to its specifications;

• Normal wear and tear;

• Damage caused by misuse, abuse, negligence, improper handling, or unauthorized repair;

• Accidental, liquid, impact, fire, flood, or external damage not caused by a manufacturing defect;

• Missing or altered serial numbers;

• Products purchased from an unauthorized reseller;

• Claims outside the applicable return or warranty period; or

• Insufficient proof of purchase or claim documentation.

9. Refund Amount

Approved refunds are normally based on the actual amount paid for the affected product after discounts, vouchers, promotional deductions, or store credits.

Original delivery charges, expedited-shipping charges, installation costs, third-party fees, and other service fees may be excluded unless the charge must be refunded under applicable law or the refund was caused by an error attributable to Anker.ph.

Where an order includes multiple products, only the affected item may be refunded unless the entire order qualifies for cancellation or return.

10. Promotional Bundles and Free Gifts

If the refunded item was sold as part of a bundle, the customer may be required to return all products and free gifts included in the promotion.

If a promotional item is not returned, its stated or reasonable value may be deducted from the approved refund, where legally permitted.

11. Refund Method

Approved refunds will normally be processed through:

• The original payment method;

• Bank transfer or e-wallet transfer, when the original channel cannot support the refund;

• Store credit, when selected by the customer and approved; or

• Another method agreed upon by Anker.ph and the customer.

Customers may be required to provide accurate bank, e-wallet, or account information. Anker.ph will not be responsible for delays caused by incorrect information submitted by the customer.

12. Processing Time

Refund processing begins only after the return, cancellation, or warranty resolution has been approved.

Anker.ph will initiate the refund within the timeframe communicated by Customer Support. The time required for the amount to appear in the customer’s account will depend on the bank, card issuer, e-wallet, financing provider, or payment gateway.

Payment-provider posting time is outside the direct control of Anker.ph.

13. Contact Us

Email: shopanker@gocommerce.asia

This policy does not remove or restrict any mandatory consumer rights available under applicable Philippine law.